Refund & Exchange

Thank you for shopping with us! We strive to provide you with the best possible shopping experience and want you to be completely satisfied with your purchase. To ensure that you feel confident when purchasing from us, we have established a refund and exchange policy.

Exchange Policy: We want you to be completely satisfied with your purchase. If for any reason you need to exchange an item, we are happy to help. We offer an exchange policy within 7 days of the purchase date. Please note that items must be in their original condition with all tags and labels attached. Any item that is not in an appropriate condition will not be accepted.

Refund Policy: We understand that there may be instances where you need to return an item. In such cases, we are happy to provide you with a refund in the form of a voucher that can be used for future purchases on our website. The voucher will be valid for 1 month from the date of issue and can be used for any item on our website.

Exchange and Returns Policy During Promotions

At LUX-IN-A-BOX, we strive to provide you with a seamless shopping experience. During promotional events, we want to ensure transparency regarding our exchange and returns policy. Please take note of the following guidelines:

No Exchange or Returns During Promotions:

  • Effective Period: This policy is applicable only during specified promotional events.
  • Terms: Items purchased during promotional periods are not eligible for exchanges or returns unless there is a manufacturing defect or damage upon receipt.

To ask for a refund/exchange and return your order, please contact us at +962798331111.