Refund & Exchange

Here at Luxinabox.com, we care deeply about satisfying our customers. If for any reason you are not satisfied with your online purchase, you may ask for refund for the unused articles within 3 days of receipt (own expense) . And ask for an exchange for the unused articles within 7 days of receipt (own expense). The articles must be returned undamaged and with their labels attached.

To ask for refund/exchange and return your order, please fill in the complete refund form you have received. You will receive a reply as soon as possible.

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Shipping costs are on your expense.